Shipping & Returns
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<p><font size="4"><strong>Shipping</strong></font></p>
<p><strong>We currently only offer shipping with</strong><strong>in Canada.</strong><br /><em>*If you are wanting to order from the United States, please reach out to us by email and we can try and find a way to make this work.</em></p>
<p><strong>Free Shipping</strong> on orders over $150 for Canada.<br />Orders under $150 shipping is a flat rate of $14.99 for Canada.<br />Free in-store pick-up is available during our store hours.</p>
<p><em>*Please choose the correct shipping option at checkout.</em></p>
<p><em>*Orders placed Monday-Thursday typically ship on the same day or the following day. Orders placed Friday-Sunday will ship on Monday. Parcels should arrive within 4-10 business days but we cannot guarantee shipping times.</em></p>
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<p><font size="4"><strong>Return Policy</strong></font><em><strong><br /></strong></em></p>
<p><strong>We make every effort to provide you with high quality products that you will love and continue to use for a long time. In the unusual event that your product doesn't meet your expectations then please <font style="background-color: #99cc00;" color="#CCFFCC"><a title="Product Return Request" href="mailto:ourfootprints@outlook.com" target="_blank" rel="noopener">Contact Us</a></font> with your order number and details about the product you would like to return.<br /></strong>We will respond as quickly as we can to find out how we can serve you better. </p>
<p><em><strong>*Products can be exchanged or returned for store credit only within 14 days of purchase. All returned products must be in like-new condition, and have all tags/packaging attached.<br /></strong></em></p>
<p><em><strong>*For health and hygiene reasons, bath, body, beauty, oral care, and personal care are final sale.</strong></em></p>
<p><em><strong>*Any purchase of special orders, gift cards, sale or promotional items are final sale, no exceptions.</strong></em></p>